We offer our client the best after sales services.

On the right column you will find FAQ, RMA information and the links to download product flyers (NO print versions), drivers and manuals (NO print versions) for faytech products.

The User Center is a service for our customers where you will find high resolution pictures of our products and flyers, along with print versions of manuals and other materials to support your marketing efforts.

If you need personal help or have any technical questions, please do not hesitate to contact us directly.

Service hour: Monday – Friday
Chinese time: 9:30 AM – 23:00 PM
(New York Local Time: 21:30 PM-11:00AM
Berlin Local Time: 03:30 AM – 17:00 PM)

Languages available: Chinese and English
Additional Language: German (Berlin Local Time: From 09:00 AM-17:00 PM)